Frequently Asked Questions — How to Ride METRO
On this page, you can get answers to common questions about riding METRO, all in one place. For details about fares and discount programs, visit our Fares FAQ page.
Boarding
An electric shuttle (pictured below),
an ADA-accessible minivan (pictured below),
or a crossover SUV (pictured below).
If you book an Uber or Lyft trip, you'll be able to see the make, model and license plate number of the vehicle that will pick you up, within the METRO On Demand app.
You should board at your requested pickup location that you provided in the app when you booked your trip.
For more information, visit the Community Connector page, where you'll find maps of all the zones.
Community Connector has minivans that are accessible under the standards of the Americans with Disabilities Act (ADA).
When booking your trip, you’ll be offered a variety of accessibility options that accommodate one or more of the following:
- Wheelchair or mobility scooter
- Walker
- Service animal
There is no guarantee that Uber or Lyft vehicles are accessible.
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