Community Connector

The regular fare to board is $1.25

The discounted fare is 60 cents.

The following passengers ride for free:

• Children five or younger, when accompanied by an adult
• Seniors 70 years or older who have a RideMETRO Discount Fare Card
• Disabled or decorated veterans who have a RideMETRO Discount Fare card
• METROLift customers (with up to one assistant) using their METROLift Fare Card

When service is in high-demand and Community Connector vehicles are not available when you need a trip, you will see an option for your ride to be fulfilled by Uber or Lyft. If you select this option, your ride will cost $1.25 each time you board and you'll be required to have a credit or debit card on file in your app account which will be automatically charged for the ride. Discounted fares are not offered when using the Uber or Lyft service. 

You can pay your Community Connector fare using any of the following:

• Physical RideMETRO Fare Card
• Virtual RideMETRO Fare Card (in the RideMETRO app)
• Credit or debit card (Visa, Mastercard, American Express, Discover)
• Apple Pay or Google Pay
• 3-Hour Pass ticket
• Day Pass ticket
  

The All About Fares page has information on where you can obtain them.

When selecting an Uber or Lyft trip, you must pay using a credit or debit card.

Yes, you'll receive free transfers between any METRO service of equal or lesser value for up to three hours if you pay using your:

• Physical RideMETRO Fare Card
• Virtual RideMETRO Fare Card (in the RideMETRO app)
• Credit or debit card (Visa, Mastercard, American Express, Discover)*
• Apple Pay or Google Pay*
• 3-Hour Pass ticket  
• Day Pass ticket (not valid for transfers to Park & Ride)

For transfers to a service with a higher cost, you only pay the fare difference for up to three hours.

*When transferring, make sure to tap or scan the same payment method you used at the start of your trip. For example, if you tapped a physical debit card to begin your trip, you must use that same physical card when transferring within three hours. A physical credit or debit card is not the same as a virtual version of the same card stored in Apple or Google Wallet – they're treated as two different payment methods.

You should board at your requested pickup location that you provided in the app when you booked your trip.

For more information, visit the Community Connector page, where you'll find maps of all the zones.

An electric shuttle (pictured below),

an ADA-accessible minivan (pictured below),

or a crossover SUV (pictured below).

If you book an Uber or Lyft trip, you'll be able to see the make, model and license plate number of the vehicle that will pick you up, within the METRO On Demand app.

Community Connector has minivans that are accessible under the standards of the Americans with Disabilities Act (ADA).

When booking your trip, you’ll be offered a variety of accessibility options that accommodate one or more of the following:

• Wheelchair or mobility scooter
• Walker
• Service animal

There is no guarantee that Uber or Lyft vehicles are accessible. 

You can book a trip using the free METRO On Demand app for your smartphone.

You'll specify the exact location where you want to be picked up and dropped off within the app. 

All reservations are subject to availability.

You have the option to book a ride up to two hours in advance or book a ride on demand. All trips are subject to availability.

If you have an iPhone, you can download the app from the App Store.

If you have an Android, you can download the app from Google Play.

Just search for METRO On Demand

You'll need to tap or scan the fare validator as you enter the Community Connector vehicle.

The following payment methods will need to be tapped on the fare validator:

• Physical RideMETRO Fare Card
• Credit or debit card (Visa, Mastercard, American Express, Discover)
• Mobile wallet with Apple Pay or Google Pay

The following payment methods will require you to scan the QR code six inches under the fare validator:

• Virtual RideMETRO Fare Card (in the RideMETRO app)
• 3-Hour Pass ticket (not valid on Park & Ride)
• Day Pass ticket (not valid on Park & Ride)

More details can be found on the All About Fares page.

If you book an Uber or Lyft trip within the METRO On Demand app, $1.25 will automatically be charged to your credit or debit card on file in your app account.

Whether you booked through the METRO On Demand app or over the phone, the operator will have the drop-off location you provided.