Frequently Asked Questions — How to Ride METRO

If you don’t require assistance, enter through the front doors, pay your fare and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

If you’re using a wheelchair, mobility scooter, or walker, wait for the operator to activate an accessible ramp which will allow you easy access through the front doors. You can then pay your fare and proceed to one of the priority seating areas.

You'll need to tap or scan the fare validator as you enter a local bus.

For the following payment methods, you'll need to tap them on the fare validator:

• Physical RideMETRO Fare Card
• Credit/debit card
• Mobile wallet with Apple Pay or Google Pay

For the following payment methods, you'll need to scan the QR code six inches under the fare validator:

• Virtual RideMETRO Fare Card (in the RideMETRO app)
• 3-Hour Pass ticket
• Day Pass ticket (not valid on Park & Ride)

You can also pay with cash by depositing it into a fare box at the front of the vehicle as you board. When using cash, no change is given, and free transfers are not included.

More details can be found on the All About Fares page.

Yes, based on the guidance below:

Service animals

You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.