Navigating a Rare Windstorm with Skill and Faith

For METRO Bus Operator Gary Williams, driving big vehicles is more than a job; it's a way of life.

Before joining METRO four and a half years ago, the Spring native drove box trucks delivering copy machines to businesses throughout the South. Williams said he enjoyed the work but needed a more stable career after being laid off. His stepdaughter, Demetra, a special investigator for the Houston Police Department, suggested a move to public service.

"Demetra was the one who told me about METRO," said Williams. "I've always loved driving, and I'm skilled at it. I decided to apply when I learned I could make a good, stable living by driving buses."

Williams' skills were invaluable during the Houston Derecho on May 16, 2024, which brought winds up to 100 miles per hour to the city.

"It was the strangest thing I had ever seen," recalled Williams. "My bus was traveling west along Richmond Avenue. As we approached the 610 Loop, I noticed that the area a few traffic lights ahead of me was shrouded in pitch-black darkness. Then, a wind from out of nowhere began rocking the bus. Everyone went silent."

Williams remained calm and focused despite the challenging conditions, relying on his experience and faith to guide him as he expertly navigated his bus through the storm and around flooded lanes. He said he was laser-focused on getting his passengers as close to their destinations as safely as possible.

His dedication to his passengers and their safety did not go unnoticed. One passenger, impressed by Williams' actions, sent a letter of commendation to METRO praising his bravery and skill.

"Bus Operator Williams demonstrated exceptional skill and bravery by safely navigating through a storm that caused power outages and damage to downtown skyscrapers," she said. "Despite facing zero visibility during this windstorm, he managed to ensure the safety of all passengers on board. His kindness and professionalism have earned him the admiration and respect of everyone on the Richmond 25 bus line."

Williams, touched by the comment, credits his faith for the goodwill and rapport he's developed with customers.

"After driving these routes for a while, you get to know people," he said. "My day always starts with a prayer for the safety of both me and those on board. I work to make every bus ride the highlight of their day.”

It's no surprise that Williams was recently recognized as one of METRO's four 'Operators of the Month' for exceptional customer service. His supervisor, Patricia Samarripa, said that his positive attitude and friendly demeanor earned him the respect of his colleagues and passengers.

"He has received zero complaints and has maintained a spotless safety record with no accidents for years," she said.

While Williams says his actions are simply part of his job, his story is a powerful reminder of the dedication of METRO's frontline workers. During one of Houston's most challenging moments, Williams demonstrated the true meaning of public service, proving that even in the face of a storm, a steady hand and a compassionate heart can make all the difference.

Do you know a METRO bus operator who deserves a shoutout? We'd love to hear your story! Share your appreciation by submitting a public comment on our website and tell us how your favorite operator makes your commute special.